Terms & Conditions


Thank you for visiting our website. Below is a set of terms and conditions which govern the use of this web site and its associated services.


(1) Introduction


SAANRO International Ltd, whose registered office is based at Unit 3, Taylor Court, Todd Hall Road, Carrs Industrial Estate, Haslingden, Lancashire, BB4 5LA, United Kingdom, operates www.saanro.com and www.saanro.co.uk (the “Website”). These terms and conditions govern your use of our websites and services; by using our website or services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. You must be aged 18 or over to use any of our services. As in accordance with English law the services listed on our website are for entertainment purposes only.


(2) Conditions of Sale


A binding contract is created between Saanro International Ltd and the Customer when the Customer receives communication from Saanro confirming receipt of the order. The Customer agrees to abide by Saanro International terms and conditions as shown below.


(3) Privacy and Security


When purchasing goods on this website, we assure you that at no time will any personal information be sold on to a third party. Any personal information obtained is held in confidence. Our site allows you to pay for your order with your Credit or Debit card through the PayPal secure server. This ensures security and at no time are your credit or debit card numbers written down.


(4) Delivery


Saanro aims to deliver your order within 2 to 5 working days, dependant on stock levels and availability. You should allow 7 days before the product is required to avoid disappointment; however, every effort will be made to ensure your goods are received before this. Please note, that if your order is returned to us due to incorrect address details, another delivery charge will be incurred to reship the order. We will contact you in this instance. If your order is signed for at an incorrect address due to address being entered incorrectly, we will do all we can to have the error rectified but this may incur another charge. Please contact us if you require further details.


(5) Product Availability


Should any item on the website be unavailable, Saanro will offer you, the Customer, a suitable alternative prior to the order being despatched. Immediate contact will be made to avoid any further inconvenience. Any substitution we make will be of equivalent or better quality and will be agreed upon before delivery of the item(s).


(6) Prices


All product prices quoted on the website are subject to alteration without notice to take account of fluctuations in the cost of labour and materials and of alterations in rates of exchange and import duty that may occur during manufacturing of the products. Saanro International Ltd shall be entitled to adjust the price to take account of any alteration made by the buyer to the specifications or other information supplied by the buyer. Unless specified otherwise, all prices listed on this website are not inclusive of VAT or delivery costs, which are added to the basket total and clearly displayed upon checkout.


(7) Returns


We want you to be happy when you shop at Saanro International Ltd. As such, our returns and cancellation policies fully comply with the Consumer Contracts and E-Commerce Regulations and the Consumer Rights Act 2015.
If the product arrives in an unsatisfactory condition or is defective in any way, the customer is entitled to a full refund if this is reported up to 30 days after the date of purchase. If a product develops a fault in the six months from the date of purchase, which is outside of the customer’s control, they are also entitled to a refund if the product cannot be replaced or repaired. Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.Please ensure that you thoroughly inspect your goods for any cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them. If this is done after delivery has taken place, you are required to contact us within 3 days of delivery of your goods, giving full details of any problems for us to arrange for suitable action to be taken.


Any refunds will be paid within 14 days of receipt of the returned goods and only after inspection of the goods to determine the cause of the defect. Saanro are not liable to refund for defects which have occurred because of negligence, misuse or improper handling or storage of products or machinery. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of opened or used products unless faulty or unless we agree in writing first. If you wish to return goods, please send them back to: Returns Department, Saanro International, Unit 3 Taylor Court, Carrs Industrial Estate, Haslingden, Lancashire, BB4 5LA. It is vital that with the return you give full details of your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use recorded delivery, as proof of shipping is not proof of receipt. Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us. If, however, the goods are faulty then the postage costs will be refunded once we have assessed the item and are satisfied that it is faulty.


(8) Cancellation


Customers have the right to cancel a purchase within 14 calendar days of receiving the goods without reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel by a clear written statement (e.g. a letter, fax or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. In the event of a cancellation after the goods have been dispatched, it is your responsibility to arrange and bear the cost for their return. If you wish to return goods, please send them back to: Returns Department, Saanro International, Unit 3 Taylor Court, Carrs Industrial Estate, Haslingden, Lancashire, BB4 5LA. It is vital that with the return you give full details of your name, full address, order number, order date and receipt date (if applicable).
If you cancel, we will reimburse to you all payments received from you within 14 days of receipt of the goods, and only after they have been inspected to ensure they have not been tampered with and are in a state to be resold. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. The value of this deduction is solely at our discretion.


(9) Health & Safety


All products supplied by Saanro International Ltd come with instructions and warnings. Full CLP MSDS (Material Safety Data Sheets) are available on request. The buyer is responsible for ensuring that the health and safety information is adhered to and all statutory government or local authority regulations are complied with in relation to the use of any products purchased from Saanro International Ltd. The majority of the items we supply are not suitable for children and should be kept out of their reach. It is the responsibility of parents/guardians to supervise the use of all goods supplied through the website.


(10) License to use the Website


Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not: republish material from this website (including republication on another website); sell, rent or sub-license material from the website; show any material from the website in public; reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose without permission; edit or otherwise modify any material on the website; or redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).


(11) Acceptable Use


You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website for any purposes related to marketing without our express written consent.


(12) Restricted Access


Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. We may disable your user ID and password in our sole discretion without notice or explanation.


(13) Limited Warranties


Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. Saanro cannot guarantee that media on this website, including media attached to products for sale, is kept up to date. We reserve the right to deliver goods in alternative packaging to that which is displayed in any product or product gallery photos. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).


(14) Limitations of Liability


Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows: to the extent that the website and the information on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature; we will not be liable for any consequential, indirect or special loss or damage; we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information; we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control; our maximum liability in relation to any event or series of related events will be limited to a value equal to the price of the service you purchased; Indemnity. You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.


(15) Breaches of these Terms and Conditions


Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


(16) Variation


Saanro may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.


(17) Assignment


Saanro may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


(18) Severability


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


(19) Exclusion of third party rights


These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.


(20) Entire Agreement


These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.


(21) Law and Jurisdiction


Our terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.